Linda Lee
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CLIENT WORK / EXPERIENCE DESIGN
LEARN. EXPERIMENT. COLLABORATE.
MY ROLE
Strategy & UX Designer
CONTRIBUTIONS
Experience & content material development, design thinking & workshop facilitation, cross-functional coordination
DESIGN TOOLS
Mural & PPT
DURATION
8 months
01 · OVERVIEW
An enterprise telecommunications organization had recently adopted an Agentic AI product and wanted to help its technical teams explore how the technology could be applied across the business.
I designed and facilitated a two-day innovation workshop combining hands-on technical learning with collaborative design thinking activities, helping participants translate emerging agentic AI capabilities into practical business opportunities.
02 · OPPORTUNITY
The organization needed more than technical training. Its teams needed a structured way to explore potential applications of AI, connect technology capabilities with existing business challenges, and identify opportunities worth pursuing.
OBJECTIVE: Design an engaging experience that moved participants from understanding the technology to envisioning meaningful business applications.
03 · APPROACH
01
Learn
Explore AI capabilities and industry-specific applications.
02
Experiment
Explore hands-on labs and agentic workflows.
03
Ideate
Identify and define new agentic AI use cases with Agentic AI solution.
I structured the experience around three stages, coordinating technical sessions, hands-on activities, and collaborative exercises to create a cohesive learning journey.
04 · DESIGN & FACILITATION
I designed and facilitated a collaborative design thinking activity that guided participants through identifying business challenges, defining potential AI solutions, and presenting their ideas.
01. Identify opportunities
Explore existing workflows and identify areas where AI could improve efficiency or outcomes
02. Define use cases
Collaboratively develop potential AI applications around the identified opportunities
03. Share and evaluate
Present proposed use cases and discuss their potential for further exploration
05 · IMPACT
~300
Participants
Technical leaders, architects and developers
100+
AI use cases
New agentic AI opportunities identified
The workshop helped participants build familiarity with AI capabilities, collaborate across technical teams, and identify new opportunities for potential proof-of-concept development.
06 · REFLECTION
This experience reinforced the importance of designing the conditions for innovation, not just the technology itself. By bringing people together to learn, experiment, and collaborate, I helped translate complex technical capabilities into opportunities grounded in real business needs.